FAQ

Q. How do place order through our website?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Venusmart Toys offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method,removed unwanted option)


2. Invoice / Cheque / Offline Bank Transfer

Bank : MAYBANK
Bank Account : 512295108179
Account Name : VENUSMART MARKETING

Kindly send us the details as follow once you have made the payment:-
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount paid :
Your Order No :

You may scan and email us the above info to via "contact us" section in this website 

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service via "contact us" section in this website with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped status will not be able to cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).

Q. How long does the delivery usually takes?
Delivery usually will takes about  to 2-5 working days for ready stock items depends on location. For pre order items it might take up to 10-21 working days to complete the whole delivery process. Working days are not included Saturday, Sunday and public holidays in Malaysia. Kindly take note on this before placing order. 

For international order delivery time may varies according to the chosen shipping option.  

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send us an email via "contact us" section in this website and we will try our best to solve your problems.