Return & Refund Policy

Product Warranty

 

All our products come with limited warranty as follow:-

We check our products before arrange for packing. However, due to some unforeseen circumstances such as product damaged during transportation, defect products from factory, etc. We as a seller will take full responsibility of repair or replacing new parts or whole new item to our customers. Customers are required to send back the product in original condition with box to us and paying for the shipping charges first. Venusmart Toys will not be responsible if shipment is lost during return transit.

The product will be inspected by our professional staffs once it arrives at our warehouse. Upon checking, if the malfunction, damage to the products was not due to negligence from customers, we will provide warranty as promised and will refund shipping charges within 7 working days to our customers. Kindly contact us within 2 days after you receive the product if there is any damage, malfunction to the product. Also, kindly be noted that there will be no refund or warranty given if the products is found damage or malfunction due to negligence, purposely damage done to the product, or product damage after in operation. 


Kindly go to "contact us" section in our website and send us an email. We will attend to you as soon as possible.